Frequently Asked Questions

  • We will bill and collect from your work comp or auto insurance carrier directly.

  • New prescriptions will typically arrive two to three days after we receive your prescription.

    Prescriber authorized refills of your medication will automatically be sent out to you several days before your previous prescription expires.

  • Call us during regular business hours and we will assist you in obtaining your medication.

  • No. Exceptions may apply for items that require special handling, such as refrigerated items and certain controlled substances.

  • Yes. Exceptions may apply for items that require special handling.

  • For address changes, just give us a call or use our secure contact form and we can update your profile.

    For vacation fills, give us a call and, if you have refills available on an existing prescription, we can fill and deliver to you before you leave for vacation.

  • Medication Disposal: If you need to dispose of your medication, you can go to the FDA website and/or check with your local municipality, state and/or federal agency for any special requirements in your area:

    Medication Returns: In most circumstances, VectraRx cannot accept returns. Please contact us if you have any questions.